Set up payouts

A payout is money from your paid forms, sent to you. You add one place to receive it, either a UPI ID or a bank account. It is used for all your forms. You need it before you can publish a form with a Payment block.

Add where your money goes

Open your account and go to the Payouts tab.
Choose UPI ID or Bank account.
Fill in the fields (see the table below).
Click Review & save.
Read the box titled Send your earnings here? Check every character.
Click Yes, use this UPI ID (or Yes, use this account). Click Go back to fix something.

The confirm box tells you three things. All your forms will pay out here. Payouts cannot be recalled once sent. We verify the account with our payment partner, and for UPI a ₹1 test credit may be sent to it.

Fields

Field	What to enter	Rules
UPI ID	Open your UPI app (GPay, PhonePe, Paytm) and look under your profile. It looks like `rahul@okhdfcbank`.	Must look like name@bank.
Name on the account	Your name exactly as your bank has it.	2 to 100 characters.
Account number	Your bank account number. It is printed on your passbook and cheque book.	9 to 18 digits.
IFSC code	The 11-character branch code on your cheque book or passbook, for example HDFC0001234.	4 letters, then 0, then 6 letters or digits.
Mobile number	Your 10-digit mobile number. This box only appears if we have no number for you yet.	Indian mobile number starting with 6, 7, 8 or 9.

Status

A badge at the top of the card shows where you stand.

Status	Meaning
Active	Payouts are on. The card shows where money goes and the verified name.
Failed — re-add	Your details could not be used. Add them again.
Not set up	You have not added a destination yet.

You may also see one of these notices.

Payouts on your account are on hold. You can still update your destination. Contact support to release the hold.
Your last payout was rejected. The notice gives a reason. Save your payout destination again to retry.

Change your destination

Go to the Payouts tab.
Click Change payout destination.
Enter the new details and confirm as above.

When you get paid

Someone pays

A respondent pays on your form.

24-hour hold

We hold the money for about 24 hours.

Payout sent

The money goes to your UPI ID or bank account.

After you add or change a destination, the first payout takes a little longer.

You change your payout details

New UPI ID or bank account.

24-hour wait

Payouts to the new destination wait 24 hours.

Payouts resume

Money is sent to the new destination.

Each payment is paid out about 24 hours after it is made.
After you add or change a destination, payouts to it wait 24 hours.
If your balance is under ₹100, it waits until it reaches ₹100.

Tax withheld from payouts

By law, GrabUrPass withholds a small amount of tax from your payouts and pays it to the government on your behalf. It is credited against your own GST and income tax, so you can claim it back.

GST TCS, 0.5%. Withheld only if you add a GSTIN. It shows in your GST return.
Income-tax TDS, 0.1%. Withheld on your sales. It rises to 5% if you have not added a PAN.
₹5 lakh limit for individuals. If your PAN shows you are an individual or HUF, no TDS is withheld until your sales through GrabUrPass pass ₹5,00,000 in an Indian financial year (1 April to 31 March). After that, 0.1% applies to the amount above it.

Add your PAN and GSTIN under Tax details on the Payouts tab. Your payouts list shows the TCS and TDS withheld from each payout.

Error messages

Message	What it means	What to do
That doesn't look like a UPI ID. It should look like name@bank.	The UPI ID is not in the right shape.	Copy it from your UPI app.
Account numbers are 9–18 digits.	The account number is too short or long, or has letters.	Re-type digits only.
IFSC is 4 letters, a 0, then 6 letters or digits.	The IFSC code is wrong.	Check your cheque book.
Enter a 10-digit Indian mobile number.	The mobile number is not valid.	Enter 10 digits starting with 6 to 9.
This account is already linked to another user.	Another GrabUrPass account uses these details.	Use different details or the original account.
Invalid PAN. It looks like ABCDE1234F.	The PAN is not in the right shape.	Copy it from your PAN card.
Invalid GSTIN, or it does not match your PAN.	A GSTIN contains your PAN in the middle.	Check both numbers.
Too many changes to your payout destination. Please try again later.	You changed it too many times.	Wait and try again.
Payout setup is unavailable right now. Please try again later.	Our payment partner is not reachable.	Try again in a while.