Earnings and refunds
The Earnings tab on a form's dashboard shows every payment that form has taken. Use it to see how much you will receive, to check a payment that looks stuck, and to refund a payer.
What you'll see
The top of the tab shows Your share: what you earn from successful payments after the platform fee. Below it are four tiles.
| Tile | Meaning |
|---|---|
| Collected | The total charged to payers on successful payments, including any fee added on top. Your share is Collected minus the platform fee. |
| Paid out | Money already sent to your payout destination. |
| Pending payout | Money waiting to be sent. |
| Refunded | Money you have given back to payers. |
For example, on a ₹500 ticket where the payer covers a 5% platform fee (the gateway fee and GST are added):
The transaction list
Each row has the date, the payer, what you receive (Net to you), a status and a details button. Use the search box to find a payer, payment ID or order ID. Use the status filter to narrow the list.
- All statuses
- Needs attention
- Paid
- Refunded
- Not paid or failed
- Disputed or in refund
You can also filter by who pays the fee: Creator pays fee or Submitter pays fee.
Status badges
| Badge | Meaning |
|---|---|
| Paid | The payer paid. The money is not yet sent to you. |
| Paid out | The money has been sent to you. |
| Refunded | The payer got their money back. |
| Failed | The payment did not go through. |
| Not paid | The payer started but did not pay. |
| Disputed | The payer's bank is questioning the payment. |
| Dispute lost | The dispute was decided against you. |
| Refund in progress | A refund has started and is not finished. |
Attention tags
| Tag | Meaning |
|---|---|
| Unconfirmed | We have not yet heard whether this payment went through. |
| Re-checking | We are checking it again with the payment provider. |
| No response saved | The payer paid but their answers were not saved. |
| Needs review | Look at this payment yourself. |
Row details
Open a row to see the full breakdown.
- Listed price: the price on your form.
- Charged to payer: what the payer paid.
- Platform fee and Your net. See Fees.
- Refunded: any amount given back.
- Payment ID, Order ID and Payer contact.
- Response recovered: shown when we found a paid response whose answers were saved later.
Check a payment with Cashfree
Cashfree is our payment provider. If a row is unconfirmed, click Check with Cashfree (or Check now). You will see one of these results.
- Payment confirmed.
- Payment failed — the payer was not charged.
- Still no payment recorded at the provider. Check again later.
Refund a payment
- Open the Earnings tab and find the payment.
- Click Refund.
- Read the prompt. It shows the amount and the payer's email.
- Optionally fill in Reason (optional).
- Click Confirm refund, or Cancel.
You will see Refunded to the payer. or Refund started — it completes shortly. The payer's bank may take 5 to 7 business days to show the money.
Refund rules
- You refund the full amount. Part refunds are not possible.
- You can refund only before the money has been paid out to you. After that the row says Already paid out to you — can't be refunded here.
- Refunding deletes the payer's saved response.
- A refund cannot be undone.
Refund errors
| Message | What to do |
|---|---|
| Too many refund requests. Try again in a few minutes. | Wait and try again. |
| Could not process the refund. Please try again. | Try again. |
| Payment not found. | Reload the page. If it stays, check the payment with Cashfree. |
| Could not reach the payment provider. Please try again. | Try again in a few minutes. |
Paid responses after the form was full
Sometimes someone pays at the moment the last seat goes. The dashboard then shows a banner: N paid response(s) arrived after the form was full. Those rows are marked Over limit in Submissions. For each one, click Keep to keep it, or refund it from the Earnings tab. A refund deletes the response and frees its seats. The banner's Go to Earnings button takes you there.
Empty and error states
- No transactions yet. Nobody has paid.
- No matching transactions: clear your search or filters.
- Earnings unavailable: the data did not load. Reload the page.